Payment Terms

NET 30 DAYS. ANY PAYMENTS MADE VIA CREDIT CARD WILL BE TREATED AS CASH IN ADVANCE
PAYMENTS ALTERNATE CIA PAYMENTS ARE ACCEPTABLE VIA WIRE TRANSFER OR CHECK
COD PAYMENTS ARE OPTIONAL FOR STOCK PARTS ONLY ANY AND ALL CIA PAYMENTS VOID CUSTOMERS TERMS AND CONDITIONS

Prices

PRICES, DISCOUNTS, DELIVERY AND DESIGNS ARE SUBJECT TO CHANGE WITHOUT NOTICE AND WILL BE CONFIRMED AT TIME OF SUBMISSION OF PURCHASE ORDER

F.O.B.

ALL ITEMS ARE F.O.B. SAN JACINTO

Credit

RAMA HAS THE RIGHT TO REVIEW AND ACCEPT CREDIT AT WILL. RAMA WILL ACCEPT CASH PAYMENTS IN ADVANCE OF A SPECIFIC PURCHASE FOR CUSTOMERS BASED ON CREDIT
HISTORY. ANY CUSTOMER THAT GOES BEYOND THE AGREED UPON TERMS ARE SUBJECT TO CREDIT RENEGOTIATION

Returns

RETURNS WILL BE ACCEPTED ONLY IF AND AFTER A RETURN MATERIAL AUTHORIZATION # (RMA) AND SHIPMENT INSTRUCTIONS HAVE BEEN ISSUED BY CUSTOMER SERVICE IN ADVANCE OF RETURN. ALL RETURNS MUST BE
SHIPPED AND INSURED AT PURCHASERS EXPENSE AND HAVE THE RMA# VISIBLE FROM THE OUTSIDE OF THE CONTAINER.

Restocking Charge

STOCK HEATERS WITHIN REASON, WHICH HAVE NOT BEEN USED, DAMAGED, OR ALTERED CAN BE RETURNED FOR A 20% RESTOCKING CHARGE WITH A MINIMUM CHARGE OF $40.00. MODIFIED STOCK ITEMS MAY NOT BE RETURNED. MAKE TO ORDER ITEMS ARE NOT
ACCEPTED FOR RETURN.

Change orders or cancellations

CHANGE ORDERS AND/OR CANCELLATIONS ON ALL PRODUCTS SUBJECT TO A BINDING PURCHASE ORDER WILL BE ACCEPTED UNTIL WE HAVE BEGUN PRODUCTION OF THE ITEM. CHANGE ORDERS FOR BETTER PRICING WILL BE EVALUATED AND ACCEPTED WITHIN 24 HOURS OF THE ORIGINAL PURCHASE ORDER. IF ANY CHANGES CAUSES AN INCREASE IN THE COST OF THE PRODUCT OR OUR TIME REQUIRED FOR PERFORMANCE, WE MAY REQUIRE A MODIFICATION TO THE PRICE OR DELIVERY SCHEDULE, OR BOTH. IN ADDITION, PURCHASER WILL BE LIABLE FOR ALL CHARGES AND OTHER DAMAGES RAMA MAY INCUR AS A RESULT OF THE CANCELLATION OR CHARGE.

Acceptance

ALL ORDERS ARE ACCEPTED SUBJECT TO AND ONLY IN ACCORDANCE WITH THE FOLLOWING TERMS AND CONDITIONS. ALL ORDERS ARE ACCEPTED BY THE SELLER AND MUST BE CONFIRMED IN WRITING OR DRAWING/SKETCH THROUGH THE EXECUTION OF THE ACKNOWLEDGEMENT COPY, EXCEPT FOR STOCK HEATERS AND THEIR MODIFIERS.

Variation in shipments

IN ALL CASES RAMA STRIVES FOR SHIPMENTS AT THE EXACT QUANTITIES ORDERED. MINOR VARIATIONS IN QUANTITIES IN THE MANUFACTURE OF INDUSTRIAL ELECTRIC HEATERS MAY OCCUR. THIS IS EMINENTLY PREVALENT IN SWAGED ITEMS. THE FOLLOWING ALLOWANCES REPRESENT

ACCEPTABLE VARIATIONS IN THE QUANTITY TO ANY ORDER.
ORDER QTY      VARIATIONS
1-20 PIECES      PLUS 1, MINUS 0
21-40                   PLUS 2, MINUS 0
41 AND OVER    5%

Warranty

ALL RAMA PRODUCTS ARE WARRANTED TO BE FREE OF DEFECTIVE MATERIAL AND WORKMANSHIP FOR A PERIOD OF 1 YEAR FROM DATE OF SHIPMENT FROM RAMA CORPORATION.

Governing laws

ALL DEALINGS BETWEEN RAMA CORPORATION AND THE PURCHASER AND THESE TERMS AND CONDITIONS OF SALE, SHALL BE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA.

Limitation of liability

RAMA CORPORATION LIABILITY ARISING FROM OR IN ANY WAY CONNECTED WITH THE ITEMS SOLD OR THIS CONTRACT SHALL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF THE ITEMS SOLD OR REFUND OF THE PURCHASE PRICE PAID BY THE BUYER, AT SELLER’S SOLE OPTION. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS ARISING FROM OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR ITEMS SOLD HEREUNDER, WHETHER ALLEGED TO ARISE FROM BREACH OF CONTRACT, EXPRESS OR IMPLIED WARRANTY, OR IN TORT, INCLUDING WITHOUT LIMITATION, NEGLIGENCE, FAILURE TO WARN, OR STRICT LIABILITY.

Tooling

ALL TOOLING CHARGES ARE PARTIAL CHARGES AND ALL TOOLING REMAINS THE PROPERTY OF RAMA. RAMA WILL ACCEPT PURCHASERS SPECIAL TOOLING IN OUR PLANT, SENT FREIGHT PREPAID. RAMA WILL MAINTAIN ALL TOOLING AT NO COST TO PRODUCE THE CUSTOMERS HEATERS. IF ANY REPAIRS OR NEW TOOLING BECOMES NECESSARY, IT IS THE RESPONSIBILITY OF THE PURCHASER TO PAY FOR THOSE QUOTED REPAIRS OR NEW TOOLING.

Private Labeling

RAMA IS HAPPY TO PRIVATE LABEL ELECTRICAL HEATING ELEMENTS FOR ITS CUSTOMERS. CHARGES AND TOOLING ARE SEPARATE FROM PIECE PRICE. ANY ITEMS WHICH ARE REQUESTED TO BE PRIVATE LABELED WHICH ARE ALSO RAMA STOCK ITEMS WILL CARRY AN ADDITIONAL SURCHARGE OF 15% FOR QUANTITIES UNDER 100 PIECES PER LINE ITEM.